Privacy Policy
Ensuring the security and confidentiality of your information is paramount. Below we have provided details regarding how we gather, treat, use and protect your personal data. If you have any questions regarding this policy, please contact us immediately.
We collect the personal information from you that you may volunteer when you use our services, book reservations, order products on our site, subscribe to our newsletter or fill out a form. When ordering books, for example, you may be asked to enter your: name, e-mail address or phone number, and payment information. You may, of course, visit our site anonymously. Any and all of the information we collect from you may be used in one or more of the following ways:
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To complete and administer your online reservation and forward your reservation details to the accommodations you’ve booked
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To complete the sale and arrange the shipping of products offered through our website
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To ensure you receive the information you have requested
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To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you
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To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs
The use of your personally identifiable information may be stored in our database or records for future reference. You are responsible for correcting any unclear or incorrect information.
The email address or phone number you provide may be used to send you information, respond to questions, and/or other requests. We reserve the right to include your email or information contained within your email, or within any online forms, in your personal record. We will use reasonable means to protect the privacy of your information sent by email or filled out via any online forms on our website
We may use cookies to keep track of advertisements and compile aggregate data about site traffic, site metrics, and site interaction so that we can offer better user experiences, tools and applications in the future. We may also contract with third-party service providers to assist us in better understanding our site analytics. These third-party service providers are not permitted to use the information collected on our behalf except in connection with their efforts to help us conduct and improve our business.
Our Web server automatically collects the IP address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We may use this information in the aggregate in order to better understand how our site is being used and how we can better serve you.
We do not sell, trade, or otherwise transfer to any outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Please be aware, we implement a variety of security measures to maintain the safety of If we wish to use your personal information for a new or different purpose, we will first contact you for your permission. If you are receiving emails from us and wish to opt-out, simply contact us and we will make sure you are no longer subscribed to our mailing list or occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback By signing up for our mailing list or our newsletter, the user’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this website. One’s email address might also be added to this list as a result of filling out the “contact us” form or after performing a purchase.
If you do contact us, we reserve the right to save your email and include the e-mail, or the information contained therein, within your personal record. This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our website’s Privacy.
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 12/18/21.
Refund Policy
New – No Risk Covid Booking and Cancellation Policy
We understand covid has made it hard to travel, so we want to make it as easy for you to book your next Kaivalya Retreat & Cellular Detoxification experience with us in confidence.
Currently we have extra flexible booking terms and have a covid no-penalty last minute cancellation policy.
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You can take advantage of our rate lock guarantee, when you purchase a retreat package, rate is locked in and will not change even if our rates change by the time you attend your retreat.
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If your country’s border or the United States or Nicaragua’s border doesn’t open in time for your booked retreat you are welcome to reschedule it at no penalty.
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If you are unable to fly at the last minute due to any verifiable covid related issue, such as receiving a positive PCR test or the airline cancelling your flight, you will also be able to reschedule your retreat at no penalty.
Please just note that your retreat package purchase is non-refundable, but your credit is valid for 2 years and can be applied to any US or Nicaragua based location.
The package is also transferrable if you would like to sell your package at the value purchased to someone you know or change the name the package it is under.
Payment Policy
After a confirmation has been emailed to you, a courtesy hold requires payment within 3 working days to secure the reservation.
For places that have a wait list, a 24hr courtesy hold will be offered.
Retreat Cancellations
It is your responsibility to read and understand our cancellation policy before making a reservation.
Naturally, no one books with the intention of canceling or postponing their retreat, but unexpected things do happen, so please purchase travel cancellation insurance once you have made your reservation.
Definitions
“Cancellation” is defined as not attending your scheduled Kaivalya Retreat, including postponing or rescheduling.
“You” refers to the guest booking a Kaivalya Retreat.
“We” refers to Kaivalya Retreats.
Nicaragua Location Travel and Cancellation Insurance
To join the Nicaragua retreat you must have travel insurance. htttps://www.worldnomads.com/ Please be sure that your insurance policy covers you for all relevant activities you will be engaging upon on your retreat & regular trip cancellation issues that are not related to covid.
Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees.
With most agencies, insurance must be purchased within 14 days of making your reservation.
We love and have worked with World Nomads Travel Insurance for years as this covers you for all activities during a Kaivalya Retreat.
Guest Cancellation Policy
If you cancel your trip, Kaivalya Retreats does not offer refunds for any reason. A portion of your payment may be used as credit for another retreat to be taken within 2 years of your original retreat date. We will gladly transfer your credit to another guest.
Depending on when you cancel, cancellation penalties may apply. (This does not apply to verifiable covid related issues where we understand that travel insurance may not cover a last minute cancellation)
Fees are determined by the following schedule:
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If you cancel more than 90 days before your retreat start date, 100% of your payment may be applied to another Retreat.
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If you cancel 60 – 89 days before your retreat start date, 75% of your payment may be applied to another Retreat. You will forfeit 25% of the price of your retreat.
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If you cancel 15 – 59 days before your retreat start date, 40% of your payment may be applied to another Retreat. You will forfeit 60% of the price of your retreat.
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If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment.
Exceptions to our policy cannot be made for any reason. We do not offer credit for a guest arriving late or leaving early. You must submit your signed Participant Agreement form within one week of booking or 90 days prior to retreat start date, whichever comes first. Guests who fail to do so may be subject to an automatic cancellation and the above policy will apply.
Kaivalya Retreat Cancellation Policy
If Kaivalya Retreats must cancel a booked retreat date, you may transfer your full retreat payment to another retreat, or you may request a refund of your payment to us, constituting a full settlement.
Kaivalya Retreats is not responsible for your expenses incurred in preparation for any canceled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.
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